Terms of service

Thank you for shopping with VIBEVAULT HQ. We are committed to delivering your order with care and transparency. Please read our shipping policy carefully before placing your order.

⏱ Processing Time

All orders are processed within 2–5 business days (Monday–Friday, excluding public holidays) after payment confirmation. You will receive an email notification with your tracking information once your order has been dispatched.

🌍 Shipping Timeframes

Destination	Estimated Delivery
🇺🇸 United States	10–20 business days
🇧🇸 Bahamas & Caribbean	15–25 business days
🌐 Rest of the World	20–35 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, or peak seasons.

📦 Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow 3–7 business days after dispatch for tracking information to update in the carrier's system.

🛃 Customs & Import Duties

International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost.

⚠️ Delays & Disruptions

While we do everything possible to ensure timely delivery, VIBEVAULT HQ is not responsible for delays caused by customs clearance, natural disasters, carrier disruptions, or other circumstances beyond our control.

📬 Lost or Missing Orders

If your order has not arrived within the estimated timeframe, please contact us with your order number, and we will investigate and work toward a resolution.